Terms and Conditions

Terms and Conditions

 

ATOL

 

We hold an ATOL Licence which means your money is protected when you buy an ATOL Protected holiday from us. Our ATOL number is 11357. Some of flights and flight - inclusive holidays on this website are financially protected by the ATOL scheme. but ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and ATOL certificate go to: www.caa.co.uk

 

ABTA

 

We are a member of ABTA which means you have the benefit of ABTA’s assistance and code of conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.

 

Golf Holidays Direct Limited are a Member of ABTA, membership number Y6687. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine if your complaint should be resolved.

 


Our Website Terms of Use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website www.golfholidaysdirect.com (the “Website”). Use of our Website includes accessing, browsing our website or submitting an enquiry via our website.

 

Golf Holidays Direct Limited act as a travel agent who book different elements of a client’s trip on behalf of the venues involved. The travel arrangements you see on this website are provided by third parties, which they are responsible for the provision of the travel arrangements you have booked (the "Supplier Principal(s)"). We do not own, control or operate those Supplier Principals or the accommodation, flights, car hire, other transport, golf facilities or other arrangements which you book through us. All the travel arrangements which feature on this website or in our brochures are sold by us ( Golf Holidays Direct ) as an agent for the actual Supplier Principals of the travel arrangements except where we indicate that the travel arrangements are sold by us as a principal. 

 

The booking commences when you have confirmed that you would like to proceed with the holiday and paid your deposit, or balance payment if the holiday departure date is within two months of the booking date. The holiday contract is subject to English Law and is binding under the relevant conventions. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

 

Golf Holidays Direct Limited will send Booking Confirmation once you have paid the deposit or, if holidaying within two months of booking, the final balance payment. This confirmation may contain some Provisional arrangements that are yet to be confirmed, i.e. tee-times at a busy or exclusive golf club. We will of course provide a solution if any Provisional arrangement is not possible. The Account and Confirmation will show a clear holiday itinerary and payment schedule with the times, places and particulars of the transport, accommodation and other arrangements included in the holiday. It will also detail the total cost payable unless otherwise stated. Please ensure you have read and understand the Terms and conditions of booking a trip with Golf Holidays Direct.

 

Golf Holidays Direct

 

Golf Holidays Direct is owned and operated by Golf Holidays Direct Limited part of the ASR Travel Group.

Golf Holidays Direct Limited act as an agent on behalf of each venue.

Our registered office is Building 15, Gateway 1000, Stevenage, Hertfordshire, SG1 2FP 

Our registered VAT number is 271496385.

 

Your Holiday Itinerary

 

Your holiday itinerary is as stated on your emailed Account and Confirmation of Booking from Golf Holidays Direct Limited. Please read it carefully (including the Notes section) to ensure that the itinerary is correct as changes can be more difficult to make if left until later.

 

Deposit and Full Payment

 

Golf Holidays Direct Limited have a no deposit policy, however, should you wish to pay funds towards your holiday, you can do so at any time. For larger groups there may be an additional £50 per person deposit due subject to the venue you choose, Golf Holidays Direct will give you four weeks’ notice if this deposit is required.

There are no surcharges for credit or debit card payments, payments for cheque or bank transfer. Flight inclusive packages will have an increased deposit cost which will be offered to you at the point of booking.  

 

The balance must be paid no later than 65 days before the start of your holiday to enable us to honour our arrangements with our suppliers. Failure to pay the balance within the 65 day period or the date specified within your booking confirmation will result in the cancellation of your holiday and loss of any money paid to date.

From time to time venues may request monies and invoices to be paid earlier than 65 days and at that time we will notify you as soon as the venue has contacted us. If payments cannot be made on time it may result in the cancellation of your booking subject to the venues terms and conditions. 

 

Golf Holidays Direct can accept payments via debit or credit card over the phone as well as bank transfer. If you are paying by bank transfer please telephone us to confirm the bank details before sending the transfer. Golf Holidays Direct shall not be responsible for any erroneous transfers.

 

Free Cancellation Policy. 

Golf Holidays Direct can cancel your holiday for free subject to it being made within 2 weeks of the date it was booked.

 

Insurance

 

Please note that Golf Holidays Direct Limited strongly advise all clients to take suitable Personal Holiday Insurance - either through your normal insurance broker or a specialist travel insurance company. We also advise you to inform the insurer, irrespective of your age, of any pre-existing medical conditions (treated up to two years prior) or all cardio-vascular and any other serious conditions at any time prior to your holiday departure.

Hire car insurance (and Superior Damage Excess Waiver) is included in our packages featuring car rental so please read carefully the hire car agreement when collecting your hire car as you may be asked to pay for an insurance already included in your holiday cost.

 

Golf Handicaps

 

Golf Holidays Direct Limited ask you to inform us of your party's playing standard as this assists the planning of your golf. Generally speaking, it is advisable to travel with a copy of your Handicap Certificate although these are not necessary for our clients with most clubs. However, if it is apparent that your standard of golf or etiquette is not suitable, the golf clubs do reserve the right to ask you to leave the course.

 

Health and Disabilities

 

Please advise Golf Holidays Direct if any person in your party has special requirements so that a suitable room can be reserved, and buggies can be booked where available. Please note that we cannot guarantee the provision of these special requirements, but we do guarantee our endeavour in requesting them. For instance, we cannot be held responsible is the bedroom is no longer available due to a technical fault or if the buggies are no longer allowed due to adverse weather conditions.

 

Cancellations 

 

Should you make an amendment - such as altering the date of your holiday - you will not be charged by Golf Holidays Direct, amendments are made for free. Should the name of the party leader change, there will be a charge of £50 plus any charges incurred by us. Should any member of the party not travel due to medical reasons a refund must be claimed from your insurance providers and not us. All monies paid to Golf Holidays Direct within 65 days of your travel date are non-refundable. 

Should you or any of your party cancel, the following charges will apply:

  • 65 days or more before departure, No further charges, any payments made up to this date will be full loss.
  • 0-64 days before departure: 100% of holiday cost

Golf Holidays Direct regularly ask all our suppliers if any maintenance or improvement works are taking place during any of our clients' holidays. Where we become aware of such work, we will endeavour to inform you and, where appropriate, offer to make suitable alternative arrangements. If you are booking your own flights, please pay due attention to their terms and conditions of the airline and any modifications they may send as this may have a direct effect on the rest of your holiday arrangements. Golf Holidays Direct require the full payment balance of your holiday 65 days before the travel date, failure to do so will see the booking cancelled and all payments to date lost.

 

Force Majeure

 

If your booking is cancelled due to Force Majeure Golf Holidays Direct are not subject to liability. These conditions include, "unavoidable and extraordinary circumstances" Such events may include, without limitation: war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and airspace closures. For claiming in circumstances where force Majeure has taken place we recommend speaking to your travel insurance company. 

 

Important Notes on Prices

 

The holiday prices are based on the commercial exchange rate for the relevant destinations as of the week of your booking as listed by the Financial Times guide to worldwide currencies. These rates are available on request. Due to uncontrollable economic and government activities and actions, such as Brexit, when paying your final balance, you may be asked to pay a slightly higher or lower rate based on the exchange rate at the time of paying your final balance.

 

Our Descriptions

 

The description of the regions, hotels, courses and other aspects of the holidays in this brochure are based on opinions gained on visits to them and on the opinions of clients, official bodies, guides and professional third parties. We have gone to considerable effort to ensure the accuracy of descriptions and information. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of such a change, but we cannot accept liability for loss, damage or inconvenience in such circumstances.

 

Passports and Health Regulations

 

A passport is still necessary for travelling and it is advisable to carry one for identification purposes. Passports, visas and inoculations are your responsibility. Kindly advise our staff if any of your party is not a British citizen or a citizen of another member of the European Union. All passengers including children need their own passport and generally, passports must be valid for at least six months after the date of end of the holiday. Please note that some entry stamps can prevent entry into certain countries and that there may be certain restrictions on one parent travelling with a child. Further information should be sought.

Passport renewals and amendments can be obtained using the Premium same-day service through the UK Passport Service (call 0300 2220000) or via www.direct.gov.uk/passports to book an appointment and for advice) - this service costs £129.50 per person. A one-week/fast track service costs £112.50. Lost, stolen or new passports will take one week minimum to replace. The standard service by post takes three weeks and costs £77.50. Passports are handled through Post Office branches together. Visas are obtained through the destination's UK embassy.

The best advice is: PLAN AHEAD and CHECK YOUR PASSPORT NOW. It is advisable to obtain from your local DHSS office a copy of the booklet Protect Your Health Abroad and the European Health Insurance Card which offers your UK National Insurance to medical assistance in European countries.

 

Special Requests

 

Golf Holidays Direct Limited do not own the venues they work with and any special requests such as room types, sleeping arrangements and tee times are on a request basis only. We will do our best to ensure your special requests such as restaurant reservations, a particular room number at a hotel you know or buggies for the golf course, are acknowledged and taken care of by us and our holiday partners. However please note that we can only guarantee you of our endeavour of organising the special request but not the actual provision of the special request. For example, buggies may not be possible because of the weather or mechanical problems. We cannot therefore be held responsible for the lack of provision of special requests and any consequences thereof, but we will be happy to provide you with the reasons behind the lack of provision. Unless otherwise requested by the client Golf Holidays Direct limited will book double rooms with a double bed, if a party of men are travelling it should be requested that the rooms being booked are twin rooms. Clients are advised to contact the hotel direct to arrange their preferred sleeping arrangements.

 

Buggies

 

Please note buggies are on a request basis only, are not guaranteed & subject to the venues availability. If you have a disability please provide Golf Holidays Direct with a medical certificate which we can send to the venue on your behalf and we will confirm back if a buggy has been pre booked and secured.

 

Your Tickets and Vouchers

 

Golf Holidays Direct can provide you with Login details to your Online Tickets and Tourist Information as soon as the holiday balance has been paid. The information includes all the details to help make your holiday as enjoyable as possible. Otherwise, we will email you the Tickets and Tourist Information a couple of weeks before departure. Please note that a £20 per booking charge will be payable if you would like the Tickets and Tourist Information posted to you.

 

Self-Drive

 

When driving abroad, you should mask the beam deflector part of your headlights with tape and carry a first aid kit. A set of spare bulbs, warning triangle, nationality indication and insurance documents are obligatory. Speed limits abroad are generally 130 kilometres (110kmh in wet conditions) per hour on autoroutes, 90kph on other major roads, and 50kph in towns. You may be fined, or your licence confiscated if you exceed any speed limit. Check all your tyres and tyre pressures, oil levels and coolant systems before going on holiday. Never drive when you are tired - stop and rest or share the driving. Remember to drive on the correct side of the road. We can provide detailed maps with your tickets. You must have your driving licence with you (and other drivers of your car must also have theirs), the registration document of your car (or, if you are not the owner, a letter of permission to take the car abroad) and it is still advisable to obtain a green card from your car insurance company.

 

Car Hire

 

All cars reserved by Golf Holidays Direct will be fitted with all necessary equipment to adhere to the local requirements. Your ticket pack will contain information regarding speed restrictions and driving law. Your licence may be confiscated if you exceed any speed limit. All drivers must present their two-part (paper and card) driving licences and credit cards when collecting the car, all drivers must be aged 21 or over and must have held a valid driving licence for at least two years. The car hire companies are well-signposted and tend to be just outside the main airport terminal - follow the signs for Car Hire. Hand in your car hire voucher at the booth. You will be asked to present your licence, credit card and be given a form to sign - please ensure you do not sign for extra insurance unless you want it. You will then be asked for an imprint of your credit card - this will only be used in case of damage to the vehicle. It is a good idea to check the car for damage before you drive away. Please take a few moments to get used to the controls before you leave the car park and do remember to drive on the correct side of the road! Thieves can sometimes tell if a vehicle is a hire car by the registration - be extra careful and never leave valuables on show. When returning the car, allow an hour for checking it in. Always return the vehicle with a full tank of fuel (except in the USA where our hire car prices include the first tank of petrol) as the refilling charges can be very high.

Hotel Rooms

In general, rooms are available for occupancy between noon and 14:00 on your day of arrival and should be vacated by 11am on your day of departure. Your luggage can be left with the hotel reception if need be.

 

Contact Details

 

You will receive details of our emergency telephone number with your tickets. Should you have any queries or problems please do not hesitate to contact us; we will respond to your query at the earliest possible opportunity. Minor problems with the hotel and golf courses should be brought to the attention of the relevant establishment - it is usually the case that a misunderstanding has led to your dissatisfaction and the issue can be resolved quickly and to your approval.

 

British Consular Services

 

The Consuls protect the interests of their citizens abroad and can help issue emergency passports, contact relatives, advise on how to transfer funds and make representations on your behalf to the local authorities in certain circumstances. A Consul cannot intervene in court proceedings or pay bills or book accommodation. Travel advice for British citizens can be obtained by phoning 020 7008 1500 or on https://www.gov.uk/foreign-travel-advice.

Avoiding Trouble

Foreign alcohol is often stronger than at home and spirits can be served in more generous measures - watch how much you drink. Most of our suggested destinations are credit-card orientated so only a minimum of cash need be carried. Respect the law and avoid any involvement with drugs.

 

Safety Abroad

 

All the establishments offered in our programme have been inspected by us or third parties with whom we have a working relationship. Although we make every effort to ensure that our suppliers comply with national and/or local fire and health and safety laws, please bear in mind that safety standards vary from country to country and may not always be as stringent as in the UK. Liability insurance requirements also vary considerably from country to country, as does the responsibility placed on organisations by law. The monitoring, enforcement and compliance with such regulations and standards is the responsibility of the respective local authorities and the supplier of the services concerned.

 

Safety Tips

 

We advise that you take all reasonable precautions to protect yourself and your party while on holiday. For example, you should familiarise yourself with the hotel layout and emergency escape routes of your accommodation, check the depth of a swimming and do not swim until at least an hour after eating. Do not leave children unsupervised in or around the swimming pool area. At beaches, be aware of depths, tides and currents and swim along the shoreline and not out to sea. Watch out for terrace, balcony and hotel. Never climb balcony railings and keep furniture away from the railings. Always accompany children in lifts particularly if the lifts do not have internal doors. Some hotels have beams or alcove rooms so mind your head as it may take you a little time to get used to them. If you take medication, ensure you have enough to last while you are away - for advice on taking medicines abroad visit https://www.gov.uk/travelling-controlled-drugs.

 

Unused Holiday Vouchers

 

Unused vouchers cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund Golf Holidays Direct Limited.

 

Gift Vouchers 

 

No financial protection applies to the sale of gift vouchers until such time that the voucher is redeemed against a package holiday.

 

Complaints

 

Golf Holidays Direct do our very best to ensure that we and our suppliers provide you with what we have reserved. If they do not, we will seek to provide a quality solution except where your actions led to the failure and where unforeseeable circumstances meant that the failure could not have been avoided - even in these instances, we will endeavour to ensure the holiday arrangements are in place from then on. It is your responsibility to inform us and the supplier of any defects or faults at the earliest opportunity. Please do not leave the reporting of these until after the holiday. The earlier you tell us, the earlier we will be able to improve the situation. Should you still be unhappy, please inform us, in writing, within 28 days of your return and we will do our very best to provide answers to your queries. Should we not provide reasonable performance of the holiday contract with you, we will endeavour to provide reasonable recompense. Should you have a complaint you can email sales@golfholidaysdirect.com

If we cannot resolve your complaint amicably you can use ABTA approved Alternative Dispute Resolution(ADR) scheme, available through www.abta.com

 

Website Operation

 

We reserve the right to change, modify, substitute, suspend or remove without notice any information or service.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate or available in other locations. We may limit the availability of our Website or any service or product described on our Website to any person or geographic area at any time. If you choose to access our Website from outside the United Kingdom, you do so at your own risk.

 

Intellectual Property Rights

 

All information, data and materials presented on this Website are subject to copyright, trade mark rights, database rights and/or other intellectual property rights. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may use this information, data, materials only in accordance with the permitted terms of use described in the paragraph above. Any other use and/or reproduction of the information, data and materials without prior written consent of Alpha, is prohibited, will constitute a breach of these Terms of Use and may infringe the intellectual property rights of either Alpha and/or third parties. We reserve the right to take such action as we consider necessary, including issuing legal proceedings without further notice against you, in relation to any unauthorised use of this Website.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

 

Stableford Loyalty Points

By booking a holiday with Golf Holidays Direct you will automatically accumulate loyalty points called "Stableford Points" which you can use on any future booking. Stableford points are not able to be used on the booking in which you have accumulated them and cannot be exchanged for cash or vouchers.

For each £1000 spend with Golf Holidays Direct you will accumulate 100 Stableford Points. 100 Stableford points have a cash saving value of £10. You will be notified how many Stabelford Points you have accumulated on your booking confirmation and under the manage your booking portal.

 

£50 Sign Up Voucher

The £50 free voucher GHDNEW50 can be used only on new bookings and must be overseas holidays only for groups of 4 or more. Only one voucher can be used per booking.

£50 voucher for any holiday!

Sign up to our awesome newsletters for the best overseas golf holidays and UK golf breaks.

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